Client Success Specialist / Account Manager, New York

$88,000 - $98,000/Yr

Uber - New York, NY

Full-time - Mid Level

New York, NY

Transit and Ground Passenger Transportation

About the position

The Account Manager role at Uber is focused on post-sales support for Small-to-Medium Sized restaurants in New York City. This position is essential for building and maintaining relationships with SMB merchants, enhancing retention, and driving revenue growth. Account Managers play a critical role in ensuring the success of new partners on the platform and consulting with those who have growth potential.

Responsibilities

• Build processes and standardize best-practices within merchant success and your territory
• Partner with Operations and Sellers to manage relationships, issues, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities
• Generate team consciousness about the need for results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product
• Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings

Requirements

• At least 3 years of experience in sales, operations, account management, or similar functions
• Excellent communication skills
• Strong critical thinking ability
• Ability to clearly frame a value proposition and ask the right questions to overcome objections
• Based in NYC

Nice-to-haves

• Proficiency in Salesforce and Excel

Benefits

• Base salary range of USD$88,000 - USD$98,000 per year
• Eligibility to participate in Uber's bonus program
• Potential equity award
• Various benefits as detailed on Uber's careers page