Client Sucess Manager (Central or Eastern time zone)

$80,000 - $120,000/Yr

Genedx - Dallas, TX

Full-time - Senior

Dallas, TX

Ambulatory Health Care Services

About the position

The Client Success Manager (CSM) at GeneDx is responsible for managing relationships with the company's largest and highest potential accounts. This role involves collaborating with sales and client services teams to enhance the client experience, identify growth opportunities, and ensure seamless customer interactions. The CSM will work proactively to address client needs and issues, educate new accounts, and develop strategies for account growth, all while maintaining a focus on client satisfaction and relationship management.

Responsibilities

• Work with clients in conjunction with sales and client services teams to deepen existing client relationships.
• Identify areas of potential growth with existing customers by finding upsell and cross-sell opportunities.
• Ensure seamless customer experiences by helping new accounts get set up for success from their first order.
• Educate and train new accounts on how to work effectively with GeneDx and develop workflows in conjunction with the customer.
• Proactively identify potential issues or areas of dissatisfaction within an account and address them before they escalate.
• Collaborate with sales to identify opportunities for growth within high potential accounts.
• Build relationships with customer stakeholders to ensure broad, lasting satisfaction and buy-in.

Requirements

• Bachelor's degree preferred.
• 5+ years of work experience in customer-facing functions such as customer/client success, account management, customer support, or sales.
• Experience in healthcare is a plus.
• Excellent relationship development and management skills.
• Dynamic problem-solving mindset oriented towards finding creative solutions to customer issues.
• Knowledge of Salesforce and other relevant tools is highly desirable.

Nice-to-haves

• Experience in healthcare settings.
• Doctoral degree (PhD) in a relevant field.

Benefits

• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Employee discount
• Life insurance