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U.S. Legal Support - Miami, FL
posted 2 months ago
Full-time - Mid Level
Miami, FL
Administrative and Support Services
About the position
The Client Support Analyst at U.S. Legal Support is a customer service-oriented role focused on assisting clients with their inquiries and resolving issues related to legal services. This position requires strong communication skills, attention to detail, and a problem-solving mindset, as the analyst will interact with clients via phone and email to provide support and information.
Responsibilities
- Answer customer phone calls professionally, providing the highest level of service.
- Act as a liaison with other Operations departments to obtain the necessary information to respond to customer inquiries or resolve customer issues.
- Respond to customer email inquiries promptly and address inquiries from start to finish.
- Express genuine interest and retain knowledge of the type of legal services offered.
Requirements
- 3 years of relevant work experience.
- High school diploma or GED.
- Prior administrative/office experience is a plus.
Benefits
- Health insurance
- Dental insurance
- Parental leave
- Vision insurance
