Client Support Associate, Employee Health & Benefits

Marsh McLennan - Richmond, VA

Full-time - Entry Level

Richmond, VA

10,001+ employees

Insurance Carriers and Related Activities

About the position

The Client Support Associate role at Marsh McLennan Agency (MMA) focuses on providing essential support to the Employee Health & Benefits team. This position involves coordinating client service requests, ensuring effective communication within the agency, and maintaining a customer service-oriented approach. The associate will work under the guidance of a Client Manager or Consultant, engaging in problem-solving and providing advice on policies and regulations while handling confidential information.

Responsibilities

• Coordinate information for client service requests and provide it to the client team for prompt responses.
• Engage in communication with individuals both inside and outside the organization.
• Demonstrate strong analytical skills and basic math knowledge.
• Familiarize with accounting principles and best practices.
• Collaborate with outside vendors while maintaining confidentiality.
• Manage multiple priorities in a dynamic, fast-paced environment.
• Attend in-house and external meetings/events as required.

Requirements

• Bachelor's degree or equivalent work experience required.
• Proficient knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship.

Nice-to-haves

• Life & Health License or ability to obtain within 90 days.
• Prior experience within the insurance industry.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work - 3 days in office.
• Charitable contribution match programs.
• Stock purchase opportunities.