Jackson Hewitt - GKO - Griffin, GA
posted 2 months ago
Part-time,Full-time - Entry Level
Griffin, GA
About the position
The Client Support Associate at Jackson Hewitt is a full-time role focused on providing exceptional customer service in a welcoming environment. The position involves engaging with clients, confirming appointments, and ensuring a positive experience for all visitors. The associate will play a crucial role in building strong relationships with clients and supporting their journey with the company.
Responsibilities
- Engage with clients and confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials to clients.
- Keep clients engaged during wait times.
- Provide essential support to ensure exceptional client experiences.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and troubleshooting skills.
- Prior customer service or sales experience is preferred but not required.
- Willingness to learn and grow in a customer-focused role.
Nice-to-haves
- Experience in sales or customer service roles.
- Ability to work in a team-oriented environment.
Benefits
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Referral program
- Bonus based on performance
- Competitive salary
- Signing bonus
- Training & development
