Client Support Associate

Jackson Hewitt - Fort Lauderdale, FL

Part-time,Full-time - Entry Level

Fort Lauderdale, FL

Professional, Scientific, and Technical Services

About the position

The Client Support Associate role at Jackson Hewitt Tax Service is designed for individuals who excel in a customer service-oriented environment. This position focuses on building strong relationships with clients, ensuring exceptional experiences, and providing essential support during their visits. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The company welcomes applicants from all backgrounds and experience levels, emphasizing a positive impact on clients' journeys.

Responsibilities

• Engage actively with clients to ensure exceptional experiences.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Benefits

• Hourly pay + competitive bonus program
• Flexible Schedule Options
• Free Life Insurance
• Work Lotto (Win money for logged shifts)
• Low-cost benefits (healthcare, dental & vision)
• Teladoc (Unlimited sessions for $18 per month)
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities
• Free continuing tax education
• Discounted Friends and Family tax returns
• Employee referral program & sign-on bonus for new Tax Preparers
• Medical & Prescription benefit option
• 401k with Company Match