Client Support Associate
$33,280 - $41,600/Yr
Jackson Hewitt - CCT - New Haven, CT
posted 2 months ago
Part-time,Full-time - Entry Level
New Haven, CT
About the position
The Seasonal Client Support Associate at Jackson Hewitt is a customer service-oriented role focused on providing exceptional client experiences. The associate will engage with clients, confirm appointments, follow up with past and potential clients, and distribute marketing materials, all while ensuring clients feel welcomed and supported during their visit. This position offers opportunities for advancement and is suitable for individuals with varying levels of experience.
Responsibilities
- Engage with clients and provide exceptional customer service.
- Confirm client appointments and follow up with past and potential clients.
- Distribute marketing materials to clients.
- Keep clients engaged during wait times.
- Build strong relationships with clients.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and troubleshooting skills.
- Prior customer service or sales experience (preferred but not required).
- Willingness to learn and grow in a customer-focused role.
Nice-to-haves
- Experience in sales or customer service roles.
- Ability to work in a team-oriented environment.
Benefits
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Referral program
- Signing bonus
- Training & development
