Client Support Associate

$33,800 - $46,800/Yr

SD Consumer Connect - Hampton, VA

Full-time - Entry Level

Hampton, VA

About the position

The Client Support Associate role at SD Consumer Connect involves providing exceptional customer service and support to enhance the customer experience. This entry-level position focuses on sales support, customer retention, and building sustainable relationships with clients. The role is designed for individuals eager to develop their skills in a dynamic and supportive environment, contributing to the company's growth and success.

Responsibilities

• Attract potential customers by clarifying product and service inquiries and suggesting information about other products and services.
• Process customer orders, prepare correspondences, and ensure customer retention by surpassing customer needs.
• Establish sustainable relationships of trust with consumers through open and interactive communication.
• Meet personal and team sales goals set by management.
• Place customer sales orders and handle confidential payment information accurately.
• Answer questions relating to warranties or terms of sale with confidence.
• Persuade customers to reconsider and inform them of deals or promotions, upselling services as needed.
• Attend entry-level meetings with other Client Support Associates and the sales management team.

Requirements

• Entry level knowledge of customer service, sales, retail, or client assistance is preferred.
• Customer-centric with the ability to adapt to various personalities.
• Ability to establish and maintain effective working relationships with co-workers, consumers, management, and clients.
• Exceptional communication, persuasion, and presentation abilities.
• Demonstrated ability to work collaboratively as part of a team and independently with minimal supervision.
• Strong multitasking, prioritization, and time management skills.
• High School Diploma / GED is required; college degree preferred but not necessary.

Benefits

• Pleasant, energetic, and positive office environment.
• Professional growth and advancement from within.
• Structured training and leadership development.
• Regular bonuses and incentives.
• Company events and trips.
• Holiday closures and a set schedule.