Client Support Associate
$42,203 - $46,363/Yr
Jackson Hewitt - HTI - Everett, WA
posted 2 months ago
Part-time,Full-time - Entry Level
Everett, WA
About the position
The Seasonal Client Support Associate at Jackson Hewitt is a customer service-oriented role focused on providing exceptional client experiences. The associate will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. This position is ideal for individuals who thrive in a welcoming environment and enjoy building strong relationships with clients.
Responsibilities
- Engage with clients and provide exceptional customer service.
- Confirm client appointments and follow up with past and potential clients.
- Distribute marketing materials to clients.
- Keep clients engaged during wait times.
- Assist in creating a welcoming environment for clients.
Requirements
- Strong interpersonal and communication skills.
- Basic computer proficiency and troubleshooting ability.
- Experience in a fast-paced retail environment.
- Prior customer service or sales experience preferred but not required.
- Willingness to learn and grow in a customer-focused role.
Nice-to-haves
- Experience in customer service or sales is preferred.
- Ability to work in a fast-paced environment.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discount
- Flexible schedule
- Referral program
- Bonus based on performance
- Competitive salary
- Signing bonus
- Training & development
- Free identity theft protection
- Corporate discount program
- Free tax preparation training and PTIN registration reimbursement
- Free continuing tax education
- Opportunities for advancement within the organization
