Client Support Associate
$27,040 - $35,360/Yr
Jackson Hewitt - DCE - South Euclid, OH
posted 2 months ago
Part-time,Full-time - Entry Level
South Euclid, OH
About the position
The Seasonal Client Support Associate at Jackson Hewitt is a customer service-oriented role focused on providing exceptional client experiences. The associate will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. This position is ideal for individuals who thrive in a welcoming environment and enjoy building strong relationships with clients.
Responsibilities
- Engage with clients and provide exceptional customer service.
- Confirm client appointments and follow up with past and potential clients.
- Distribute marketing materials to clients.
- Keep clients engaged during wait times.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and troubleshooting skills.
- Prior customer service or sales experience is preferred but not required.
- Willingness to learn and grow in a customer-focused role.
Nice-to-haves
- Experience in sales or customer service roles.
Benefits
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Referral program
- Signing bonus
- Training & development
