Client Support Associate

$36,400 - $39,520/Yr

Jackson Hewitt - Riverside, CA

Part-time,Full-time - Entry Level

Riverside, CA

Professional, Scientific, and Technical Services

About the position

The Client Support Associate role at Jackson Hewitt Tax Service is designed for individuals who excel in a customer service-oriented environment. This position focuses on building strong relationships with clients, ensuring exceptional experiences, and providing essential support during their visits. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The company welcomes applicants from all backgrounds and experience levels, emphasizing a positive impact on clients' journeys.

Responsibilities

• Engage actively with clients to ensure a welcoming experience.
• Confirm client appointments and follow up with past and potential clients.
• Distribute marketing materials to clients.
• Keep clients engaged during wait times to enhance their experience.
• Provide essential support to clients visiting the office.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and troubleshooting ability.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Nice-to-haves

• Experience in customer service or sales roles.

Benefits

• Hourly pay range of $17.50-19.00.
• Competitive bonus program.
• Flexible schedule options for full-time and part-time positions.
• Free life insurance.
• Work Lotto for logged shifts.
• Low-cost healthcare, dental, and vision benefits.
• Unlimited Teladoc sessions for $18 per month.
• Free identity theft protection.
• Corporate discount program.
• Free tax preparation training and PTIN registration reimbursement.
• Referral bonus opportunities for referring qualified candidates.
• Free continuing tax education and reimbursement for Enrolled Agent materials and testing.
• Discounted Friends and Family tax returns (terms apply).
• Employee referral program and sign-on bonus for new Tax Preparers (terms apply).
• Medical and prescription benefit option after 1,560 hours annually.
• 401k with company match after 1,000 hours worked.