Jackson Hewitt - ERS - Athens, GA
posted 2 months ago
Part-time,Full-time - Entry Level
Athens, GA
About the position
The Seasonal Client Support Associate at Jackson Hewitt serves as the welcoming face for clients visiting the office, ensuring exceptional client experiences and providing essential support. This role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. The position is ideal for individuals who thrive in a customer service-oriented environment and are eager to learn and grow in their roles.
Responsibilities
- Engage with clients and provide exceptional customer service.
- Confirm client appointments and follow up with past and potential clients.
- Distribute marketing materials to clients.
- Keep clients engaged during wait times.
- Assist in creating a welcoming environment for clients.
Requirements
- Strong interpersonal and communication skills.
- Basic computer proficiency and troubleshooting ability.
- Experience in a fast-paced retail environment.
- Prior customer service or sales experience preferred, but not required.
- Willingness to learn and grow in a customer-focused role.
Nice-to-haves
- Experience in customer service or sales is preferred.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Employee discounts
- Flexible schedule
- Opportunities for advancement
- Signing bonus
- Training & development
- Referral bonus opportunities
