Client Support Associate

$42,378 - $55,036/Yr

6M Executives - Farmers Branch, TX

Full-time - Entry Level

Farmers Branch, TX

About the position

The Client Support Associate at 6M Executives serves as a primary point of contact between the client and consumers in the Dallas area, focusing on delivering exceptional customer service and business development solutions. This role is essential for maintaining client relationships, ensuring satisfaction, and driving sales growth through effective communication and problem-solving strategies.

Responsibilities

• Execute client service and support strategies that ensure client satisfaction and achieve sales targets.
• Establish strong relationships with clientele to ensure long-term satisfaction and retention.
• Build rapport and trust with clients to uncover their needs and provide service recommendations.
• Escalate complex and urgent matters to the appropriate department chair or manager.
• Utilize fact-based and value-driven communication to boost engagement, customer acquisition, and retention.
• Assist the Senior Key Account Manager in managing client relationships and achieving long-term goals.
• Forecast and set sales quotas based on client growth objectives.
• Stay updated on products, services, and promotions to create opportunities for upselling and cross-selling.
• Support the Recruiting and Talent Acquisition team by actively sourcing top talent through headhunting and virtual career fairs.
• Uphold the company's core values and mission.

Requirements

• Bachelor's degree in Entrepreneurship, Business Management, or Marketing from a four-year college or university.
• 1-2 years of experience in a sales, client-facing, or leadership role.
• An equivalent combination of education and experience is also acceptable.

Nice-to-haves

• Strong communication skills
• Ability to build relationships with diverse personalities
• Self-management and self-analysis skills
• Proactive and solution-oriented mindset

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule