Client Support Consultant

SS&C Technologies - Evansville, IN

Full-time - Entry Level

Hybrid - Evansville, IN

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Client Support Consultant (CSC) at SS&C Technologies is responsible for providing exceptional product support to clients using the Skyline software for property management. This role involves resolving client queries, managing case queues, and enhancing the knowledge base to improve client education and satisfaction. The position requires strong technical skills, particularly in general ledger accounting and SQL, along with the ability to communicate effectively with clients and internal teams.

Responsibilities

• Investigate and resolve client incidents and problems.
• Actively manage the client case queue.
• Provide direct phone support to clients when required.
• Log and classify all issues and requests in the call tracking database.
• Deepen product and industry knowledge continually.
• Manage the case resolution process for clients by following defined procedures.
• Exchange and share knowledge with the team to maximize effectiveness.
• Identify and escalate problems affecting multiple clients or timely resolution of inquiries.
• Contribute to the 'How to' Knowledge Base by authoring high-quality materials.

Requirements

• 3 - 5 years providing support on a property management software product.
• 3 - 5 years providing client support and solving client issues.
• Strong general ledger accounting skills.
• Strong technical skills, specifically the ability to write SQL on an MS SQL platform.
• An understanding of the residential and commercial real estate industry.
• Ability to troubleshoot details while maintaining the 'big picture' view.
• Ability to manage high-pressure client situations and build trust with clients.
• Ability to synthesize and communicate complex technical issues to non-technical audiences.
• Excellent interpersonal, client management, and communication skills.
• General knowledge of hardware and software technologies related to the company's products.
• Self-motivated with a 'Find a way to get it done' attitude.
• Outstanding time management skills and attention to detail.

Nice-to-haves

• Certified Property Manager or CPA
• Experience with Property Management Software

Benefits

• 401k Matching Program
• Professional Development Reimbursement
• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Medical, Dental, Vision Insurance
• Employee Assistance Program
• Parental Leave
• Discounts on fitness clubs, travel, and more!