Mercury Business Services - Columbus, OH
posted 2 months ago
Full-time - Entry Level
Onsite - Columbus, OH
Couriers and Messengers
About the position
The Logistics Client Support Guide at Mercury Business Services is a pivotal role focused on delivering exceptional logistics support to clients in the Life Sciences and Healthcare industries. This position involves direct client interaction, problem-solving, and ensuring seamless shipping experiences. The guide will work in a fast-paced environment, addressing client inquiries, tracking shipments, and collaborating with various partners to resolve issues efficiently.
Responsibilities
- Respond to client shipping requests and inquiries via emails and phone.
- Provide clients consultative guidance on which of our services will best meet their needs.
- Track shipments throughout transit and proactively notify clients of status and work with carriers to promptly resolve any issues or delays.
- Work directly with clients and provide prompt response to service requests.
- Book client shipments with a broad network of Mercury partners.
- Review and process domestic and international shipping documents for accuracy and completeness before submission to partners and customs officials.
- Use our ZenDesk CRM and internal Transportation Management Software.
- Update our Mercury CRM to reflect the most up-to-date, accurate, and detailed information on each shipment.
- Add vendor and client charges to shipment info to streamline invoicing.
- Comply with all company business processes, procedures and work instructions.
Requirements
- Bachelor's Degree
- 1-2 Years of work experience
- Ability to understand current and future needs of our clients
- Experience with the Microsoft Office suite
- Good oral and written communication skills, in person and electronically
- Demonstrated ability to resolve problems quickly and collaboratively
- Strong organizational and follow-through skills
- Exceptional work ethic
