Client Support Representative - Full Time

$31,200 - $62,400/Yr

LMG Connections - Danbury, CT

Full-time - Entry Level

Danbury, CT

About the position

The Client Support Representative at LMG Connections is a full-time role focused on delivering exceptional customer service and support. This position is essential for fostering strong relationships with clients, ensuring their needs are met, and facilitating sales transactions. The representative will work closely with customers to understand their preferences and provide tailored solutions, all while maintaining accurate records of interactions and collaborating with team members to achieve company goals.

Responsibilities

• Identify customer needs and recommend appropriate products and services tailored to their preferences.
• Sustain and maintain relationships with all customer accounts based on trust and loyalty.
• Become an expert in all product and service offerings to ensure effective customer support in handling questions and concerns.
• Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using CRM software.
• Work cohesively with other Client Support Representatives and internal team members to ensure all goals are met.

Requirements

• High School Diploma or GED equivalent is required.
• 1+ years of experience is highly recommended, but not required.
• Experience in a hospitality, warehouse, or team-focused environment is highly desirable.
• Comfortable in a fast-paced environment.

Nice-to-haves

• Experience in hospitality management is a plus.
• Strong organizational skills and time management abilities.

Benefits

• Paid training
• Employee assistance program