Client Support Representative I

Loffler Companies - Saint Louis Park, MN

Full-time

Saint Louis Park, MN

Merchant Wholesalers, Durable Goods

About the position

The Client Support Representative position involves providing coverage at various client sites throughout the Twin Cities Metro Area during times of need, such as vacations, sick days, or increased workloads. This role requires a good working knowledge of multiple client sites and involves collaboration with LMS Associates to enhance productivity, customer interaction, and completion of special projects. The position is dynamic and requires initiative and creativity.

Responsibilities

• Work along with LMS Associates to optimize their productivity.
• Implement all LMS production policies and procedures.
• Interface with customers, sales personnel, and management to achieve LMS objectives.
• Complete special projects as assigned.
• Exercise good business judgment, initiative, and creativity.
• Operate various LMS equipment when necessary due to absence or in start-up situations.
• Suggest areas of improvement for individual sites.
• Document exceptional performance of fellow employees and any site concerns observed.
• Maintain a clean, safe, professional, and productive work environment.
• Provide customer satisfaction at assigned sites.
• Complete quality work on a timely basis.
• Deal with customers in a friendly and courteous manner.
• Work with PC and Microsoft Suite software.
• Understand, stay updated on, and abide by the Employee Handbook.

Requirements

• Valid Driver's license and clean driving record required.
• Ability to work with minimal supervision.
• Works well under pressure and achieves deadlines.
• Ability to work with detailed information accurately.
• Ability to communicate both written and orally.
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.

Nice-to-haves

• Prior industry experience in a similar field or job duties preferred.