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Client Support Representative ** Pay $16.00| M-F Sched | Wear Jeans **
$33,280 - $33,280/Yr
Procare Transportation And Language Services - Tampa, FL
posted 2 months ago
Full-time - Entry Level
Tampa, FL
251-500 employees
About the position
The Client Support Representative at ProCare Transportation and Language Services is responsible for managing provider relations, including negotiating rates, advising on documentation, and educating providers about company protocols. This role is essential for maintaining and expanding ProCare's provider network, ensuring quality service delivery, and supporting the overall operational goals of the organization.
Responsibilities
- Make outgoing calls to and receive incoming calls from providers for contracting and rate negotiations
- Negotiate provider rates with a high profitability for ProCare
- Revisit rates with providers as needed
- Prepare provider fee schedules for manager approval and provider signature
- Advise providers of required credentialing documentation
- Educate providers regarding ProCare's protocols and service expectations
- Accurately update and manage provider profiles in ProCare's database
- Find new providers to build out ProCare's network in needed areas
- Review existing provider rates and contracts for profitability and credentialing compliance
- Address and resolve quality issues with providers
Requirements
- Proficient in Microsoft Office Applications (Word, Excel, Outlook) & Internet
- Able to work independently, multi-task, and handle heavy workload
- Excellent verbal and written communication skills
- Well organized and attentive to details
- Prior negotiation experience and familiarity with Worker's Compensation and/or overall ancillary services preferred, but not required
Nice-to-haves
- Prior negotiation experience and familiarity with Worker's Compensation and/or overall ancillary services preferred, but not required
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Paid Time Off (no waiting period to start earning) - earned on an accrual basis (4.62 hours per paycheck)
- 6 Paid Holidays (no waiting period)
- Employee Assistance/Discount Program
- Company subsidized Medical Plan
- Welfare Benefits
