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Client Support Representative ** Pay $16.00| M-F Sched |
Larjar - Tampa, FL
posted 2 months ago
About the position
The Client Support Representative at Larjar, Inc. is responsible for negotiating rates with providers, advising them on required documentation, and educating them about ProCare's protocols and service expectations. This role involves managing provider profiles in ProCare's database and resolving quality issues, contributing to the growth and development of ProCare's provider network. The position offers a full-time schedule with a focus on communication and negotiation skills in a supportive work environment.
Responsibilities
- Negotiate provider rates with a high profitability for ProCare.
- Make outgoing calls to and receive incoming calls from providers for contracting and rate negotiations.
- Prepare provider fee schedules for manager approval and provider signature.
- Advise providers of required credentialing documentation.
- Educate providers regarding ProCare's protocols and service expectations.
- Accurately update and manage provider profiles in ProCare's database.
- Find new providers to build out ProCare's network in needed areas.
- Review existing provider rates and contracts for profitability and credentialing compliance.
- Address and resolve quality issues with providers.
Requirements
- Proficient in Microsoft Office Applications (Word, Excel, Outlook) & Internet.
- Able to work independently, multi-task, and handle heavy workload.
- Excellent verbal and written communication skills.
- Well organized and attentive to details.
Nice-to-haves
- Prior negotiation experience and familiarity with Worker's Compensation and/or overall ancillary services preferred, but not required.
Benefits
- Paid Time Off (no waiting period) - earned on an accrual basis (4.62 hours per paycheck)
- 6 Paid Holidays (no waiting period)
- Employee Assistance/Discount Program
- Company subsidized Medical Plan
- Welfare Benefits
- 401(k)
