Client Support Representative

$58,240 - $62,400/Yr

BCforward - Tempe, AZ

Full-time - Mid Level

Remote - Tempe, AZ

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Client Support Representative at BC Forward Technologies is responsible for delivering exceptional onboarding experiences for clients through effective business consulting and support. This role involves analyzing client needs, recommending solutions, and building long-term relationships to ensure client satisfaction and success in implementing products and services.

Responsibilities

• Consult with clients to deliver comprehensive solutions
• Guide and drive clients towards the best solutions for their business needs
• Analyze existing systems and business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes and tools when recommending solutions
• Utilize broad knowledge to recommend appropriate solutions to clients
• Understand client business issues and recommend appropriate solutions
• Build long-term relationships and trust with clients
• Interact and collaborate with associates in sales and customer service
• Exchange routine information with members of the client project team, including priorities and issues as they arise

Requirements

• At least 3 years of experience in a client service/customer service environment
• At least 1 year of business consulting experience
• Proficient in Microsoft Office
• Excellent analytical and time management skills
• Strong client relationship skills
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Proficient in the latest web technologies and various operating systems

Nice-to-haves

• Payroll or Tax experience
• Demonstrated learning agility and critical thinking skills
• Ability to influence clients and guide them to the best solutions
• Comfortable working in a performance-based and structured environment

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Life insurance