Client Support Representative

$29,120 - $35,360/Yr

Smart Tech Insurance - Oakland, FL

Full-time - Entry Level

Oakland, FL

About the position

The Customer Support Representative at Smart Tech Insurance is a full-time role focused on providing exceptional support to clients, ensuring their satisfaction with the company's products and services. The representative will serve as the primary point of contact for customers, assisting with inquiries, troubleshooting, and product onboarding while collaborating with cross-functional teams to enhance customer experience.

Responsibilities

• Serve as the primary point of contact for customers, addressing their inquiries and resolving any issues or concerns in a timely and professional manner.
• Build and maintain strong relationships with customers, understanding their unique needs and providing personalized support.
• Assist customers with product onboarding, training, and troubleshooting, ensuring they have a seamless experience with our software.
• Collaborate with cross-functional teams, including Sales and Project Management, to ensure customer satisfaction and successful implementation of our solutions.
• Utilize customer relationship management (CRM) tools and other platforms to track customer interactions and maintain accurate records.

Requirements

• Previous experience in customer service or support roles is preferred.
• Ability to speak Spanish is preferred as we serve a large number of Spanish speaking customers.
• Strong communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.
• Excellent problem-solving skills with the ability to analyze complex issues and provide effective solutions.
• Ability to work independently as well as collaboratively in a team environment.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.

Benefits

• Paid training
• Health savings account
• 401(k)
• 3% Match 401(k)
• Paid time off
• Bonus opportunities
• Performance bonus
• Yearly bonus