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Client Support Representative
Luxury Presence - Phoenix, AZ
posted 2 months ago
About the position
The Client Support Representative at Luxury Presence plays a crucial role in assisting top real estate agents with their online presence and business growth. This position involves providing guidance, education, and solutions to clients, ensuring they can effectively utilize the company's digital platform. The representative will engage with clients through various communication channels, including live chat, phone calls, and emails, while also reporting technical issues and supporting team members.
Responsibilities
- Live chatting with clients to assist them in real time
- Answering incoming calls to resolve client questions and returning voicemails
- Emailing with clients and providing them with frequent updates
- Reporting technical issues to the product team
- Supporting and assisting teammates
Requirements
- 2-5+ years of experience working in customer service; website or real estate experience a plus
- A deep sense of empathy for customers
- The ability to be an out-of-the-box thinker and be resourceful
- The drive to solve client problems with a high degree of quality and efficiency
- A can-do attitude and brings positive energy to every task and interaction
Nice-to-haves
- Experience with Salesforce
- Experience in web development
- Experience in digital media
- Project management skills
Benefits
- $21.63 - $24 an hour
- Plus a 20% bonus divided and paid out in quarters based on performance
