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Client Support Representative
$31,200 - $41,600/Yr
Ward Law Group - New York, NY
posted 2 months ago
Full-time - Entry Level
New York, NY
Professional, Scientific, and Technical Services
About the position
The Client Support Representative plays a crucial role in providing exceptional legal representation by maintaining a positive attitude and professional communication. This position involves interacting with clients and vendors, managing incoming calls, and performing clerical duties, all while supporting the front desk as needed. The role is designed for individuals who are committed to service and teamwork, contributing to the overall success of the firm.
Responsibilities
- Warmly greet clients and vendors.
- Handle incoming calls and log information into the document management system.
- Perform basic clerical duties as required.
- Serve as a backup for the Front Desk Receptionist when needed.
- Maintain cleanliness in common areas.
- Adhere to first-call resolution guidelines.
- Attend training sessions to stay updated on company processes and procedures.
Requirements
- Fluency in both English and Spanish.
- Availability to work at least 30 hours per week.
- Customer service experience is required.
- Administrative experience is preferred.
Benefits
- 401(k) matching
- Flexible spending account
- Health insurance
- Life insurance
- Paid holidays
- Paid time off
