Client Support Representative

$52,000 - $54,080/Yr

Talentcount - Irvine, CA

Full-time - Entry Level

Remote - Irvine, CA

Administrative and Support Services

About the position

The Client Support Representative will play a crucial role in ensuring customer satisfaction by managing order processes, resolving issues, and maintaining strong relationships with customers and internal teams. This position requires a proactive approach to problem-solving and collaboration across various departments to meet customer needs effectively.

Responsibilities

• Process customer purchase orders accurately and efficiently, verifying pricing and allowances.
• Address order discrepancies and work with customers and the sales team to achieve timely resolutions.
• Verify product availability and monitor trends or unexpected spikes in order volume.
• Track orders through key stages, ensuring on-time delivery from the warehouse to the customer.
• Investigate product or shipping issues and recommend improvements to minimize future occurrences.
• Resolve damage and shortage claims in partnership with the Finance team.
• Maintain customer-specific details such as preferred carriers and EDI requirements.
• Provide detailed product information, address customer inquiries, and assist in onboarding new customers.
• Serve as a resource for customer requirements, collaborating with internal teams to meet customer needs effectively.
• Identify inefficiencies in workflows and propose actionable plans to enhance processes.

Requirements

• Bachelor's degree preferred but not required.
• Familiarity with EDI platforms, including SPS Commerce.
• Experience with ERP systems such as Just Food, SAP, NetSuite, or MAS2000.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Prior customer service experience with a focus on professional communication.
• Excellent verbal communication skills and a customer-focused mindset.
• Strong organizational skills and attention to detail with a commitment to accuracy.

Nice-to-haves

• Experience processing purchase orders.
• Ability to commute to Irvine, CA 92602.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance