Client Support Specialist II

ADP - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

Professional, Scientific, and Technical Services

About the position

ADP is hiring a Client Support Specialist II, a role focused on providing exceptional client service and support. This position serves as the front-line for resolving client challenges, answering questions, and training users on ADP technology. The specialist will work in a metrics-driven environment, ensuring client satisfaction and maintaining ADP's service reputation. The role offers opportunities for career advancement and emphasizes a culture of collaboration and inclusion.

Responsibilities

• Serve as a trusted advisor and problem solver for clients, addressing time-sensitive issues and providing solutions.
• Build relationships with clients through phone, email, and chat, striving to exceed expectations in every interaction.
• Educate clients on the value of ADP products and services, providing recommendations based on client input.
• Organize daily schedules to manage a high volume of inbound calls, especially during peak seasons.

Requirements

• 3+ years of experience in a client service or customer service environment.
• Ability to work overtime during peak seasons.
• Strong communication skills, both verbal and written.

Nice-to-haves

• Experience in a systems integration environment.
• Military experience.

Benefits

• Paid time off from day one
• Volunteer time off
• Opportunities for advancement