Client Support Specialist II

ADP • Maitland, FL

395d

About The Position

The Client Support Specialist II at ADP is a frontline role focused on resolving client challenges, providing support, and training users on ADP technology. This position is essential for maintaining ADP's service reputation and ensuring client satisfaction, particularly for clients with 50 to 999 employees. The role requires strong communication skills, the ability to work in a metrics-driven environment, and a commitment to building relationships with clients.

Requirements

• At least 1 year of experience in a client service or customer service environment.
• Ability to work overtime during peak seasons.
• Military experience is valued and recognized.

Nice To Haves

• A college degree is preferred but not required.

Responsibilities

• Serve as a trusted advisor and problem solver for clients, addressing time-sensitive issues and providing solutions.
• Build relationships with clients through phone, email, and chat, striving to exceed expectations in every interaction.
• Educate clients on the value of ADP products and services, providing recommendations based on client input.
• Organize daily schedules to manage a high volume of inbound calls, especially during peak seasons.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.
• Ongoing training, development, and mentorship opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree