Client Support Technician

$33,280 - $33,280/Yr

Nesco Resource - Muncy, PA

Full-time - Entry Level

Muncy, PA

Administrative and Support Services

About the position

The Client Support Technician role is crucial for providing exceptional technical assistance to clients, ensuring their issues are resolved efficiently and effectively. This position involves both remote support and on-site installations, contributing to an enhanced customer experience and satisfaction.

Responsibilities

• Provide timely and professional assistance to clients via phone, email, or chat.
• Diagnose and resolve technical challenges related to software installation, setup, and functionality.
• Travel to client locations to perform software installations and conduct user training after initial training.
• Log all customer interactions and solutions in the support system for clear communication and follow-up.
• Work closely with development and engineering teams to escalate complex issues and collaborate on resolutions.
• Develop and update user manuals, FAQs, and other training resources to support end-users.
• Participate in rotating shifts, including overnight and on-call support, with opportunities for overtime.
• Contribute to enhancing internal support procedures and workflows for improved efficiency.

Requirements

• High school diploma or equivalent required.
• Prior experience in a technical support or help desk role is a plus, but not required.
• Basic understanding of software systems and troubleshooting techniques.
• Hands-on experience with software installation and customer training is a plus.
• Strong communication skills with a customer-first mindset.
• Ability to work independently and thrive in a team environment.
• Knowledge of ticketing systems and remote troubleshooting tools is desirable.
• Basic knowledge of software development or programming is beneficial but not required.
• Willingness to work flexible hours, including overnight shifts, when needed.

Nice-to-haves

• Prior experience in a technical support or help desk role.
• Hands-on experience with software installation and customer training.
• Knowledge of ticketing systems and remote troubleshooting tools.
• Basic knowledge of software development or programming.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401K
• Employee Assistance Program (EAP)