Client Svc II Rep - Print Production

Canon - Oaks, PA

Full-time - Entry Level

Oaks, PA

About the position

The Client Services II Representative in Print Production is responsible for overseeing site operations and ensuring efficient workflow within the team. This role involves managing customer service tasks, communicating with clients, and maintaining high standards of print production and mail services. The representative will also contribute to the development of site procedures and ensure compliance with customer policies.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via emails, phone calls, text messages, and verbal communication.
• Focuses on providing excellent customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.
• Communicates and trains team in changes to workflow or procedure.
• Manages daily and monthly records on service activity.
• Effectively communicates with the client and staff.
• May serve as the main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsible for prompt and accurate reproduction of all print requests, including reviewing electronic files for print readiness and performing quality control checks.
• Responsible for receiving, logging, delivering, and tracking all activity for reporting purposes in print production and mail services.

Requirements

• High School Diploma, GED, or equivalent experience required.
• 1 to 2 years of related experience in a customer service environment.
• Good computer skills and technical knowledge.
• Ability to multitask and prioritize to meet deadlines.
• Strong customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work overtime as needed.
• Required to obtain security and/or other clearances required by customers to enter their premises.
• Valid driver's license and acceptable driving record necessary for driving between multiple client locations.
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Profit sharing
• Tuition reimbursement
• Vision insurance