Client Svc & Prod Supt Spec - Employment Tax
$32,906 - $66,706/Yr
ADP - San Dimas, CA
posted about 2 months ago
Full-time - Entry Level
San Dimas, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services
About the position
ADP is hiring a Client Service and Product Support Specialist - Employment Tax. This role serves as the front-line for solving clients' challenges, including issue resolution, answering questions, and training users on ADP technology. The primary goal is to support clients through updates to government legislation and tax compliance laws while building rapport and trust with clients. The position offers opportunities for career advancement and emphasizes a culture of collaboration and belonging.
Responsibilities
- Serve as a trusted advisor and problem solver for clients.
- Build relationships with clients through phone, email, and chat.
- Educate clients on ADP products and services, providing recommendations based on their needs.
- Organize and manage a high volume of client inquiries effectively.
- Monitor and respond to client inquiries within designated service level agreements.
Requirements
- At least one year of experience in a customer service environment.
- Ability to work overtime during peak seasons.
- Skills in teamwork, adaptability, organization, and follow-through.
Nice-to-haves
- Military experience where skills can help build team and client relationships.
Benefits
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Wellness program
- Paid volunteer time off
