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Advanced Systems Design - Tallahassee, FL
posted 2 months ago
About the position
The Client Technologies Technician, Advanced will act as the primary communication link for the project team, focusing on providing technical support and maintenance for desktop and laptop systems. This role involves configuring and installing software, supporting the mobile workforce, and delivering Tier 2 support for end-user computing and Local Area Network (LAN) systems. The technician will also be responsible for troubleshooting issues, documenting resolutions, and providing training to users, all while ensuring quality customer service.
Responsibilities
- Configure and install software for IT user desktops and laptops
- Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware
- Maintain desktop software and hardware
- Support the mobile workforce
- Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems
- Troubleshoot problems using scripts and checklists as guides
- Escalate to Tier 3 support when necessary
- Document problems and resolutions
- Perform end-user training, as required
- Provide quality customer service
- Participate in the testing and evaluation of new desktop packages
- Implement prototypes
Requirements
- Typically has three (3) to five (5) years of IT work experience with demonstrated working knowledge of basic hardware and software products and problem-solving troubleshooting skills
- Two (2) or more years of experience in the provision of Tier 2 customer support for desktop computers, printers, scanners, etc.
- Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS) including Windows OS, Office, Outlook, and Internet Explorer
- Experience installing and troubleshooting computer hardware and software including personal computers (PC), printers, and peripherals in both a network and standalone environment
- Must successfully complete a Level II Background Check
Nice-to-haves
- Experience solving computer problems over the phone and troubleshooting PC and peripheral related problems
- Knowledge of Transmission Control Protocol/Internet Protocol (TCP/IP)
- Experience with installing and troubleshooting 3270 emulation software
- Experience installing, diagnosing, and repairing hardware including hard drives, RAM, processors, CD-RW, DVD-RW, multimedia kits, and other peripherals
- Experience using imaging software for deploying desktop PCs
- Experience providing VoIP phone support and VPN client support
- Experience working for a criminal justice agency
- Knowledge of IT standards in a criminal justice environment
- Experience supporting end users in a criminal justice environment
Benefits
- Comprehensive Health Insurance with PPO and HDHP/HSA options
- Dental Insurance
- Vision Insurance
- Short/Long-Term Disability
- Group Life Insurance - Company Paid
- Voluntary Life Insurance
- 401(k) Plan with Employer Match
- Paid Time Off (Vacation/Sick)
- Holiday Pay - Company Paid Federal Holidays
- Tuition Assistance
- Professional Certification Incentive Plan
- Employee Referral Plan
- Technology Exposure
