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Client Technology Manager
E.C.I. - New York, NY
posted 2 months ago
About the position
The Client Technology Manager (CTM) at ECI is a high-impact leadership role focused on delivering IT managed services to a portfolio of client accounts. This position involves managing customer relationships, ensuring client success, and leading projects to modernize client infrastructure. The CTM will work closely with a dedicated technical team to oversee technology services, provide strategic advice, and drive customer satisfaction through effective project management and support.
Responsibilities
- Oversee technology services for a portfolio of ECI clients.
- Maintain strong client relationships and serve as a trusted strategic advisor.
- Develop and maintain a deep functional knowledge of customer's goals and technical challenges.
- Provide client-based feedback to ECI management for continuous improvements.
- Assist with client-facing budget forecasting and financial cost analysis.
- Engage with client compliance teams to provide security recommendations.
- Enable clients using the latest technology trends in Information Security and Cloud Services.
- Drive customer satisfaction through support case evaluation and task management.
- Collaborate cross-functionally for successful project implementations and migrations.
- Manage a team of Field Service Engineers and Senior Systems Engineers.
- Be accountable for client technical escalations and resolutions.
Requirements
- Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10/11.
- Experience with Public Cloud platforms, focusing on Microsoft 365 and Azure.
- Technical project management experience for data/infrastructure migrations and upgrades.
- Extensive experience in administration of e-mail platforms and security integrations.
- Experience administering VMware vSphere and Hyper-V platforms.
- Hands-on experience in deployment and management of routing, switching, and security appliance technologies.
- Proficient in incident response management during security events.
Nice-to-haves
- Experience with Managed Service Providers (MSP).
- Experience with Microsoft Modern Workplace.
- AWS or Google Cloud Platform (GCP) administration experience.
- Financial Services Industry experience.
- Certifications in cloud services, network management, or cybersecurity.
Benefits
- Competitive compensation package
- Total rewards package based on location, experience, and education/skill level
