Climbing Wall Program Coordinator

University of Notre Dame - Notre Dame, IN

Part-time,Full-time - Mid Level

Notre Dame, IN

Educational Services

About the position

The Climbing Wall Program Coordinator at the University of Notre Dame is a full-time position responsible for the daily logistical operations and management of a thirty-eight-foot vertical climbing wall and bouldering area. This role requires a candidate with experience in supervising a climbing facility and possessing instructor-level skills and certifications. The Coordinator will develop and enforce policies to ensure the safety of both staff and participants, and will be comfortable leading orientations, providing instruction, supervising staff, and setting climbing routes. This position is integral to creating a safe and welcoming environment for climbers and will involve various evening and weekend responsibilities throughout the academic year, as well as some limited evening and weekend responsibilities during the summer months. The Coordinator will oversee the recruitment, onboarding, and supervision of over 30 climbing wall attendants, developing curriculum and executing monthly staff meetings that cover essential topics such as belay technique, route setting, wall maintenance, emergency response, and customer service. They will also be responsible for determining employee schedules, monitoring for accuracy and adequate supervision, and approving bi-weekly payroll. Regular evaluations of staff performance will be conducted, along with providing timely feedback and maintaining an updated employee database that includes training records and safety certifications. In addition to staff supervision, the Coordinator will ensure that the climbing and bouldering wall is well-maintained, clean, and safe for all users. They will assist climbers with technical advice, develop and lead skill assessments, orientations, classes, and special events, and act as a liaison between RecSports and groups utilizing the facility. The Coordinator will also manage user data and reports using InnoSoft Fusion recreation management software, research vendors for quality and pricing, and maintain an inventory of climbing equipment. This role is part of a larger Student Development team and requires collaboration with various university departments.

Responsibilities

• Manage daily operations of the climbing wall and bouldering area.
• Recruit, onboard, and supervise 30+ climbing wall attendants.
• Develop curriculum and execute monthly staff meetings on various topics.
• Determine employee schedules and monitor for accuracy and adequate supervision.
• Evaluate staff performance and provide timely feedback.
• Maintain the climbing wall and ensure it is clean and safe for patrons.
• Develop and enforce employee and facility policies and procedures.
• Assist climbers with technical advice and create a welcoming atmosphere.
• Develop and lead skill assessments, orientations, and special events.
• Manage user data and reports using InnoSoft Fusion software.
• Research vendors and maintain equipment inventory.
• Act as a liaison between RecSports and user groups.
• Serve as a mentor and role model to student staff.

Requirements

• Bachelor's degree required, master's degree preferred in relevant fields.
• Two years of experience working at and/or managing a climbing wall.
• Current AMGA, CWA, PCIA Climbing Wall certification or ability to obtain one.
• Possess current CPR, AED, and First Aid/Instructor certification or ability to obtain one.
• Excellent organization, planning, and communication skills.
• Ability to lead and work in a team atmosphere.

Nice-to-haves

• Experience supervising students in collegiate recreational climbing facilities.
• Two-year graduate assistantship supervising a climbing wall or outdoor program.
• Experience with facility access and scheduling software.
• Involvement in professional societies and organizations.

Benefits

• Dual Career Assistance Program for relocating spouses and significant others.
• Access to various employee benefits as outlined by the University.