Clinic Business Representative Associate

$19 - $26/Yr

Allina Health Systems - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. The position is for a full-time role (1.0 FTE) with 40 hours per week, working 8-hour day/evening shifts and occasional weekends.

Responsibilities

• Greets, welcomes, and performs the registration process with patients in person or by phone.
• Utilizes tools, resources, and procedures to conduct patient check-in, including interviewing patients to collect demographic and insurance information.
• Assists patients with telephone encounters.
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
• Directs patients to appointment or procedure.
• Collects co-pays and/or remaining balances.
• Obtains signatures from patients as needed.
• Responds to questions regarding financial assistance programs.
• Performs the End of Day reconciliation process.
• May participate in the prescription refill order process as appropriate.
• Manages and organizes the patient care lobby and provides other department support.
• Cleans and disinfects the lobby and check-in area(s) throughout the day.
• Unpacks and restocks supplies and other clinic resources.
• May schedule appointments and assist with office communication needs.
• Performs weekly downtime check.
• Actively participates in staff meetings.
• Other duties as assigned.

Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies.
• 1 year of basic computer skills.

Nice-to-haves

• Associate's or Vocational degree.
• 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel).
• 0 to 2 years of customer service, clerical, or other business office environment experience.
• 0 to 2 years of medical terminology knowledge.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Paid Caregiver Leave
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program