Clinic Manager - Chestnut Hill

About the position

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience. Bond Vet is building the next generation of veterinary clinics from the ground up — and we’re looking for a collaborative Veterinary Clinic Manager to join our team. Our Veterinary Clinic Manager will lead our clinic team (veterinarians, technicians, assistants + care coordinators) and oversee day-to-day operations. You are a reliable, proactive, and conscientious leader who is dedicated to the success of your team. This is a full time position.

Responsibilities

• Oversee the day-to-day operations of the clinic
• Manage your clinic’s P&L
• Mentor, develop, and lead clinic team members to excel
• Balance the needs of the clinical team with the goals of the organization
• Collaborate with our operations team to scale operations and implement processes
• Own customer relations
• Lead weekly team meetings & daily team check-ins
• Create clinic schedules
• Identify areas of opportunity to increase efficiency and then implement improvements
• Ensure team members complete their daily checklists
• Recruit, interview, and onboard new team members
• Foster a sense of community within the team

Requirements

• 4+ years of experience managing professionals in complex organizations in the veterinary space (or translatable experience) is considered ideal but not required
• Experience supervising front desk operations
• Experience with compliance and safety policies
• Strong organizational and leadership skills
• CVPM designation is considered ideal but not required

Benefits

• Competitive pay: $75,000 - $90,000 annually based on experience
• Team-Based Profit Sharing Bonus
• Membership to the VHMA
• CVPM Prep course for those pursuing CVPM certification
• Opportunities for Tuition Assistance for staff pursuing LVT/CVT/RVT
• CE Stipend & Additional Time Off for CE for licensed individuals
• 401(k) with partial employer match
• Generous paid time off
• Parental leave of up to 16 weeks paid
• Discounts on in-clinic services for pets
• Membership to Rocket Lawyer
• Commuter Benefits
• Medical, dental & vision plan options
• Access to mental health support via EAP, Talkspace, & Ginger
• HSA plan option with employer contribution
• Figs scrubs & stocked pantries