Clinic Manager, Orthopaedic Surgery (West Valley)

Full-time - Mid Level

West Hills, CA

Ambulatory Health Care Services

About the position

UCLA Health is seeking to hire a Clinic Manager to join our Orthopaedic Surgery Department. You will oversee all administrative and academic functions of the Patient Care Coordinators across the Orthopaedic Surgery Clinics. Primary duties include: Direct day-to-day operation assisting patients throughout the clinic, oversight of staff and operations of the front desk and back offices, recruit, select, hire, and train of staff, track employee schedules and performance, establish and implement departmental goals and objectives, ensure all PDL escalations and patient issues are appropriately routed and resolved, prepare administrative reports, and other supervisory duties as assigned.

Responsibilities

• Direct day-to-day operation assisting patients throughout the clinic
• Oversight of staff and operations of the front desk and back offices
• Recruit, select, hire, and train of staff
• Track employee schedules and performance
• Establish and implement departmental goals and objectives
• Ensure all PDL escalations and patient issues are appropriately routed and resolved
• Prepare administrative reports
• Other supervisory duties as assigned

Requirements

• Bachelor's degree in related field (preferred)
• Minimum 5 years experience working in a clinical, health care setting
• Minimum 1 year of orthopaedic clinical experience (preferred)
• Knowledge of orthopaedic terminology
• 3-5 years of experience in a healthcare supervisory/managerial role
• Strong leadership, communication, and conflict resolution skills
• Skill in setting priorities and organizing workflow to maximize efficiency and meet deadlines
• Ability to communicate and interact effectively with diverse audiences at levels of the organization and campus