Clinic Office Clerk, Family Medicine- Marquette

LifePoint Health - Marquette, MI

Full-time - Entry Level

Marquette, MI

101-250 employees

Hospitals

About the position

The Clinic Office Clerk at UP Health System - Marquette plays a vital role in providing administrative support within the Family Medicine department. This position is essential for ensuring smooth operations in the clinic, where clerical and customer service functions are performed alongside non-technical duties. The clerk will be responsible for a variety of tasks that include preparing statistical reports, managing incoming and outgoing mail, maintaining filing systems, and entering data into databases. The role requires a high level of organization and attention to detail, as the clerk will also be responsible for typing documents, photocopying, scanning, and faxing important information. In addition to clerical duties, the Clinic Office Clerk will greet visitors and communicate with patients and healthcare providers. This includes checking patients in and out, obtaining necessary documentation, and scheduling basic patient appointments. The clerk will also verify and enter demographic information into the Electronic Medical Record (EMR) and Practice Management System, ensuring that all patient records are accurate and up-to-date. Handling phone calls, directing inquiries, and managing messages are also key responsibilities of this role. The position involves basic accounting functions, such as checking invoices, making deposits, and managing petty cash. The clerk will collect patient co-pays, co-insurance, and prior balances, maintaining daily batches and performing end-of-day functions to ensure financial accuracy. Additionally, the clerk will assist nursing staff with prior authorizations and pre-certifications for patient procedures or testing, as well as navigate patient referral requests using triage protocols. This role is crucial for maintaining the efficiency and effectiveness of the clinic's operations, contributing to the overall patient experience and care.

Responsibilities

• Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.
• Greets visitors and communicates with patients and providers. Checks patients in and out, obtaining necessary/required documentation. Schedules basic patient appointments.
• Verifies and enters demographic information into EMR/Practice Management System. Completes medical record release requests.
• Places, answers, and directs phone calls and distributes messages.
• Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash. Collects patient co-pay, co-insurance, and prior balances. Maintains daily batches and performs end-of-day functions and balancing.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Prepares patient records for all patient appointments to include outreach locations.
• Assists nursing staff with prior-authorizations and pre-certifications for patient procedures or testing.
• Navigates patient referral requests to include use of triage protocols.

Requirements

• High school diploma or equivalent required; Associate's degree preferred.
• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• 6 months medical record experience preferred; 3 years physician practice experience preferred.

Nice-to-haves

• Experience in a healthcare setting is a plus.
• Familiarity with EMR systems is advantageous.

Benefits

• Health (Medical, Dental, Vision) benefits for full-time employees.
• 401K benefits for full-time employees.
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees.
• Employee Assistance Program - mental, physical, and financial wellness assistance.
• Tuition Reimbursement/Assistance for qualified applicants.
• Opportunities for education and training through partnership with Duke LifePoint Healthcare.