Clinic Office Clerk - Family Medicine

LifePoint Health - Marquette, MI

Full-time - Entry Level

Marquette, MI

101-250 employees

Hospitals

About the position

The Clinic Office Clerk at UP Health System - Marquette plays a vital role in providing administrative support within the Family Medicine department. This position involves performing clerical and customer service functions, as well as handling non-technical duties that are essential for the smooth operation of the hospital. The Clinic Office Clerk will be responsible for managing patient records, scheduling appointments, and assisting patients with inquiries, ensuring a high level of customer service is maintained at all times. This role requires a proactive approach to problem-solving and the ability to work effectively in a fast-paced environment. As part of the healthcare team, the Clinic Office Clerk will interact with various departments and staff members, contributing to a collaborative work environment. The position demands strong organizational skills and attention to detail, as accuracy in handling medical records and patient information is crucial. The Clerk will also be expected to maintain confidentiality and adhere to all regulatory requirements related to patient data. In addition to clerical duties, the Clinic Office Clerk will assist in various administrative tasks that support the overall operations of the Family Medicine clinic. This may include managing inventory of office supplies, coordinating with vendors, and participating in health and safety fairs organized by the hospital. The role is integral to ensuring that patients receive timely and efficient care, reflecting the hospital's commitment to community health and wellness.

Responsibilities

• Provide administrative support to the Family Medicine department.
• Perform clerical functions including managing patient records and scheduling appointments.
• Assist patients with inquiries and provide excellent customer service.
• Maintain confidentiality and adhere to regulatory requirements regarding patient data.
• Manage inventory of office supplies and coordinate with vendors as needed.
• Participate in health and safety fairs and other community outreach programs.

Requirements

• High school diploma or equivalent required; Associate's degree preferred.
• 6 months of medical record experience preferred; 3 years of physician practice experience preferred.
• Critical thinking skills and decisive judgment are required.
• Ability to work with minimal supervision and in a stressful environment.

Nice-to-haves

• Experience in a medical office setting.
• Familiarity with electronic health records (EHR) systems.

Benefits

• Health (Medical, Dental, Vision) benefits for full-time employees.
• 401K benefits for full-time employees.
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees.
• Employee Assistance Program for mental, physical, and financial wellness assistance.
• Tuition Reimbursement/Assistance for qualified applicants.
• Opportunities for education and training through partnership with Duke LifePoint Healthcare.