About the position
The Clinic Practice Manager is responsible for managing the clinical, operational, and financial activities within 1 or more ambulatory clinics, which may provide complex services or see high volumes of patients. This role involves collaboration with various stakeholders, including the Lead Provider, Associate Medical Director, Ambulatory Director, CPG/UPG teams, and other UVA Health departments to ensure timely patient access to care, operational efficiency, practice productivity, fiscal integrity, patient satisfaction, and employee engagement. The position encompasses human resources management, practice business development, daily operational efficiency, effectiveness, and regulatory compliance, ensuring that clinical services meet established regulations and guidelines in alignment with the mission, vision, and values of UPG and UVA Health.
Responsibilities
- Manages clinical and facility operations for 1 or more clinics.
- Creates, monitors, and analyzes budgets to explain variances and conduct ongoing evaluation of productivity.
- Responsible for oversight of invoices and payment requests to Accounts Payable.
- Develops and implements staffing models and plans to support practice and patient population needs.
- Interviews, selects, mentors, and evaluates clinic team members.
- Facilitates orientation and onboarding activities, evaluating effectiveness of orientation.
- Responsible for continuous performance management and professional development of clinical team members.
- Conducts formal performance appraisals and administers corrective performance counseling as needed.
- Assesses team member satisfaction and develops strategies to promote retention and recognition.
- Leads performance improvement activities and evaluates performance data.
- Assesses patient experience data and develops strategies to address satisfaction issues.
- Promotes evidence-based practices and monitors patient safety.
- Builds and maintains strong interdisciplinary relationships through communication and collaboration.
- Ensures compliance with standards set by external licensing and regulatory agencies.
- Practices ethical behavior and supports clinical standards and scopes of practice.
- Maintains clinical competency to provide patient care as needed.
- Acts as the liaison between various CPG and UVA Health departments.
- Collaborates with UPG facilities team for building maintenance needs.
- Assumes responsibility for own professional growth and development.
- May provide direct patient care as needed if licensed.
- Performs other related duties as assigned.
Requirements
- High School Diploma or GED required; Bachelor's Degree preferred.
- Licensed to practice as Licensed Practical Nurse or Registered Nurse in Virginia preferred.
- 3 years relevant experience required; 2 years supervisory/management in an Ambulatory Environment preferred.
- Basic knowledge of and experience utilizing a personal computer.
- Proficiency with Microsoft Office.
