Clinic Service Representative-Fairlane - Urology/Central Desk

Henry Ford Health Corp - Dearborn, MI

Full-time - Entry Level

Dearborn, MI

1,001-5,000 employees

Ambulatory Health Care Services

About the position

The Clinic Service Representative at Henry Ford Health is responsible for managing patient registration activities, including check-in and check-out processes, insurance verification, and cash collections. This role emphasizes service excellence and requires effective communication with patients and medical staff in a fast-paced clinic environment.

Responsibilities

• Follow standard operating procedures for patient registration activities.
• Manage patient reception, face-to-face check-in and check-out.
• Conduct pre-registration and insurance verification.
• Handle cash collections and chart reconciliation.
• Assist with patient discharge processes.
• Contribute to a culture of service excellence for all customer groups.
• Discuss financial responsibilities with patients and connect them with the Customer Service Center.

Requirements

• High School Diploma or equivalent required.
• Ability to perform calculations and complete forms accurately.
• Familiarity with clinic environments preferred.
• Demonstrated ability to work with detailed information.
• Strong interpersonal skills for effective communication with patients and staff.
• Ability to multi-task and work in a fast-paced environment.
• Basic computer skills, including navigating software and email.

Nice-to-haves

• Experience in a healthcare setting.
• Knowledge of insurance processes and patient financial responsibilities.

Benefits

• Dental insurance
• Health insurance
• Tuition reimbursement