Clinic Service Representative- Full Time- Womens Health Southgate

Henry Ford Wyandotte Hospital - Wyandotte, MI

Full-time - Entry Level

Wyandotte, MI

Hospitals

About the position

The Clinic Service Representative at Henry Ford Wyandotte Hospital plays a crucial role in patient registration activities, ensuring a smooth and efficient process for patients visiting the Women's Health Southgate clinic. This position emphasizes service excellence and requires effective communication with patients, visitors, and medical staff. The representative will handle various administrative tasks, including insurance verification, cash collections, and patient discharge, all while contributing to a supportive team environment.

Responsibilities

• Follow standard operating procedures for all patient registration activities.
• Perform patient reception, face-to-face check-in and check-out.
• Conduct pre-registration and insurance verification.
• Handle cash collections and chart reconciliation.
• Assist with patient discharge processes.
• Contribute to a culture of service excellence for all customer groups.
• Work effectively in a fast-paced environment with frequent interruptions.
• Support team members and collaborate within a team setting.

Requirements

• High School Diploma or equivalent.
• Ability to perform calculations and complete forms accurately.
• Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information.
• Strong interpersonal skills for effective communication with patients and staff.
• Ability to discuss financial responsibilities with patients.
• Basic computer skills, including navigating software and email.
• Dependable and punctual with strong organizational skills.
• Ability to multi-task and meet clinic staff and patient needs.

Nice-to-haves

• Experience in a healthcare setting.
• Knowledge of medical terminology.

Benefits

• Competitive health plan options including CDHPs, PPO, and HMO plans.
• Dental and eye care coverage.
• Tuition assistance.
• Family forming benefits.
• Discounts to various businesses.