Clinic Site Operations Manager

Northwest Family Physicians - Plymouth, MN

Full-time - Mid Level

Plymouth, MN

51-100 employees

Ambulatory Health Care Services

About the position

The Clinic Site Operations Manager at Northwest Family Clinics is responsible for overseeing the daily operations of the clinic, ensuring high standards of patient care and service. This role involves optimizing operational efficiencies, managing clinical and administrative functions, and collaborating with various stakeholders to achieve organizational goals. The position requires strong leadership and management skills to guide staff and improve clinic operations.

Responsibilities

• Oversee all clinical and administrative operations, ensuring smooth day-to-day functions.
• Monitor systems, processes, and staff performance to maintain efficiency and effectiveness.
• Develop and implement strategies to achieve clinic and organizational goals, including access, patient satisfaction, and quality of care.
• Develop and manage operational budgets in collaboration with the Director of Operations.
• Manage supply chain processes, including ordering, receiving, stocking, and inventory control.
• Approve related invoices and ensure cost-effective use of resources, including staff, space, and equipment.
• Provide oversight and guidance to clinical and patient services staff, fostering teamwork and collaboration across all clinic sites.
• Facilitate staff development through training, mentoring, and continued education initiatives.
• Manage employee support activities, including hiring, onboarding, performance management, and disciplinary actions.
• Ensure compliance with federal and state laws and regulations, including HIPAA and OSHA standards.
• Address patient complaints and conflicts promptly, maintaining a professional image of the organization.
• Solicit feedback from physicians, management, and staff to improve clinic operations and patient care.
• Build and maintain positive relationships with providers and clinic staff.
• Conduct regular monthly meetings with staff to facilitate open communication and share updates.
• Participate in weekly Management Team Meetings, contributing to broader organizational objectives.
• Undertake special projects as assigned, contributing to the overall success of the organization.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field (Master's preferred).
• Minimum of 5 years of management experience in a healthcare setting, preferably in independent private specialty care.
• Proficient in Microsoft Office Suite (Word, Excel).
• Working knowledge of Intergy Practice Management and EMR systems preferred.
• Strong analytical skills and the ability to identify areas for improvement.
• Excellent communication and interpersonal skills, with a focus on teamwork and collaboration.

Nice-to-haves

• Experience in a healthcare setting with independent private specialty care.
• Knowledge of Intergy Practice Management and EMR systems.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance