Advancing Eyecare - Jacksonville, FL
posted 4 months ago
Join our dynamic team as a Clinical and Technical Support Engineer, contributing to the accountability and success of our technical services. The role encompasses providing support externally to customers and internally to field representatives for the advanced computer-related medical devices distributed by MARCO. The successful candidate will have the unique ability to merge technical and clinical aspects of our devices. You have a passion for medicine and medical technology, are personable, hardworking, and an energetic self-starter who enjoys a challenge. You possess exceptional communication and organizational skills with a degree in engineering and/or related job experience. In this role, you will proactively report product defects and adhere to all Management System and FDA process requirements. You will be responsible for reporting any non-compliance promptly and should have knowledge of HIPAA policies, which is preferred. You will possess in-depth repair and operational knowledge of all advanced medical device products and provide support to customers for existing equipment through clinical, technical, and IT support. Additionally, you will train and mentor Tier I and II staff, maintain the Complaint Database, and provide product training as required. Establishing an investigative process for continuous service and communication improvement will also be part of your responsibilities, along with promoting service agreements and processing estimates. Utilizing SAP and a Ticketing System for Case Management, you will provide technical leadership for team members and take on other responsibilities as delegated by your Supervisor. If you are a skilled technical professional with a passion for medical technology, we invite you to apply and contribute to our commitment to superior customer support and product innovation.