Clinical Application Analyst, Revenue Cycle/Scheduling- AZ/IL

Midwestern University - Glendale, AZ

Full-time - Entry Level

Glendale, AZ

5,001-10,000 employees

Educational Services

About the position

The Clinical Application Analyst, Revenue Cycle/Scheduling plays a crucial role in supporting the implementation and coordination of clinic software applications, particularly Epic. This position is responsible for assisting clinical specialists and end users in utilizing these applications effectively, ensuring streamlined operations in clinical, revenue, and scheduling activities. The analyst will also be involved in building application modules, providing user support, and troubleshooting issues to enhance the overall patient and user experience.

Responsibilities

• Assist with building out the application modules, creating test scripts, executing the test scripts, and working with end users in testing.
• Provide user support in using Epic application, including other ancillary applications that integrate with Epic in the clinic setting.
• Support the Clinical Specialist with building and implementing solutions to meet clinical, revenue, and registration/scheduling requirements to streamline clinic operations and improve end users and patient experiences.
• Leverage knowledge of Epic and other clinic applications to assist clinic faculty and staff with utilizing applications appropriately.
• Assist end users with process and workflow improvements to improve efficiency of patient care, revenue, registration/scheduling, and operations.
• Communicate with end users to establish and identify report requirements and ensure delivered reports/data meet clinic quality standards.
• Add new and deactivate upon termination, users including staff, faculty, and students to Prod and SIM environments.
• Troubleshoot any issues found within the applications, modules, and their dependencies. Document solutions for future reference.
• Other duties as assigned.

Requirements

• Bachelor's Degree required, preferably in an IT or Healthcare related field.
• 1-3 years of experience working knowledge on Practice Management (PM) and Electronic Health Records (EHR) software applications or 3-5 years IT desktop support experience.
• Prior experience with revenue cycle management or experience with billing operations strongly desired.
• Working knowledge of HIPAA compliance and other regulatory bodies from an information systems perspective.
• Excellent oral/written communication skills and the ability to prioritize and complete tasks.
• Excellent project management and organizational skills.

Nice-to-haves

• Experience providing face-to-face customer support and strong interpersonal skills.
• Experience providing technical support and troubleshooting for software and hardware peripherals.

Benefits

• Medical, dental, and vision insurance plans
• Life insurance
• Short/long term disability
• Pet insurance
• Flexible spending accounts including healthcare reimbursement and child/dependent care account
• Paid holidays, sick/flex days, personal days, and vacation days
• 403(b) retirement plan
• Tuition reimbursement
• Child care subsidy reimbursement program
• Identity theft protection
• Employee assistance program
• On-site wellness facility with a fully equipped fitness facility