Clinical Application Specialist - Dallas, TX

ARKRAY USA - Plano, TX

Full-time - Mid Level

Plano, TX

Computer and Electronic Product Manufacturing

About the position

The Clinical Application Specialist is responsible for providing technical and sales support for ARKRAY clinical laboratory products. Technical support includes delivering operator training at customer facilities, providing on-site instrument implementation assistance, technical liaison, and support sales team efforts.

Responsibilities

• Facilitate onsite customer training of new equipment.
• Effectively manage instrument implementation projects; assist customers to perform instrument verification studies.
• Analyze verification study data and prepare statistical reports.
• Present verification data to the customer.
• Complete required documentation according to policies and procedures.
• Work with internal resources and the customer to resolve technical issues.
• Provide pre and post-sale technical support as needed, including product demonstrations.
• Ensure new instrument implementations are completed to meet timeline, budget, and customer satisfaction goals.
• Maintain customer satisfaction.
• Understand organizational goals and execute strategy with defined action plans.
• Demonstrate effective working relationships with external and internal customers.

Requirements

• BA/BS degree in healthcare related field, Medical Laboratory Science strongly preferred with current certification.
• 3 years' experience in a clinical laboratory, field experience preferred.
• Strong technical background in flow cytometry, hematology, or urinalysis preferred.
• Knowledge of laboratory regulations.
• Self-starter with the ability to work independently in an unstructured environment.
• Effective communication skills, both written and verbal.
• Strong computer skills and knowledge of MS Office Suite, Service Based Software, CRM, and EP Evaluator.
• The position requires extensive travel in the United States.
• Must reside near a major airport.