Clinical Business Operations Specialist

University of Miami - Miami, FL

Full-time - Entry Level

Miami, FL

Educational Services

About the position

The Clinical Business Operations Specialist at the University of Miami's Bascom Palmer Eye Institute plays a crucial role in ensuring the smooth operation of clinical business processes. This position serves as a lead for Clinical Business Operations Representatives, facilitating the prompt resolution of complex issues related to patient care before and after clinical visits. The specialist is responsible for a variety of administrative and receptionist functions, including managing incoming calls, overseeing patient management, and ensuring the acquisition of necessary patient care records. The incumbent is expected to assist patients in a courteous and professional manner, adhering to the service standards set by the division and department. In this role, the Clinical Business Operations Specialist will assist the department in managing expectations surrounding pre and post patient care. They will provide guidance and support to Clinical Business Operations Representatives, assisting with their training and promoting continuous improvement within the team. The specialist will be responsible for obtaining and reviewing patient demographic information, insurance details, and referral numbers, ensuring that clinical records are complete and accurate. Additionally, they will handle multiple phone lines, triaging calls, responding to inquiries, and directing calls appropriately. The position requires a collaborative approach, working closely with fellow employees to solve problems and enhance the efficiency of the practice. The specialist will also be responsible for maintaining confidentiality of all information and adhering to university policies and procedures. This role is not limited to the listed duties and may expand to include additional responsibilities as necessary, reflecting the dynamic nature of clinical operations.

Responsibilities

• Serve as a lead to Clinical Business Operations Representatives.
• Facilitate the resolution of complex problems related to pre and post care in clinical operations.
• Perform administrative and receptionist functions, including answering incoming calls and managing patient records.
• Assist patients in a courteous and professional manner, ensuring adherence to service standards.
• Provide guidance and support to Clinical Business Operations Representatives, including training and continuous improvement.
• Obtain and review patient demographic information, insurance details, and referral numbers.
• Review clinical records for completeness, including authorization and signatures.
• Triage incoming calls, respond to questions, and document messages in appropriate software.
• Greet visitors and callers, handling inquiries and directing them to the appropriate employee.
• Work cooperatively with fellow employees to solve problems and enhance operational efficiency.
• Provide coverage for co-workers' responsibilities as needed.
• Develop effective communication methods with physicians, managers, and staff.
• Maintain confidentiality of all information and safeguard university assets.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience.
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and collaboratively.
• Commitment to the University's core values.

Nice-to-haves

• General knowledge of office procedures and operations.
• Ability to maintain effective interpersonal relationships.
• Ability to process and handle confidential information with discretion.
• Skilled in completing assignments accurately and with attention to detail.
• Ability to work in a fast-paced environment while maintaining composure.

Benefits

• Medical insurance
• Dental insurance
• Tuition remission
• Comprehensive benefits package