University of Miami - Miami, FL
posted 2 months ago
The Clinical Business Operations Specialist at the University of Miami's Bascom Palmer Eye Institute plays a crucial role in ensuring the smooth operation of clinical business processes. This position serves as a lead for Clinical Business Operations Representatives, facilitating the prompt resolution of complex issues related to patient care before and after clinical visits. The specialist is responsible for a variety of administrative and receptionist functions, including managing incoming calls, overseeing patient management, and ensuring the acquisition of necessary patient care records. The incumbent is expected to assist patients in a courteous and professional manner, adhering to the service standards set by the division and department. In this role, the Clinical Business Operations Specialist will assist the department in managing expectations surrounding pre and post patient care. They will provide guidance and support to Clinical Business Operations Representatives, assisting with their training and promoting continuous improvement within the team. The specialist will be responsible for obtaining and reviewing patient demographic information, insurance details, and referral numbers, ensuring that clinical records are complete and accurate. Additionally, they will handle multiple phone lines, triaging calls, responding to inquiries, and directing calls appropriately. The position requires a collaborative approach, working closely with fellow employees to solve problems and enhance the efficiency of the practice. The specialist will also be responsible for maintaining confidentiality of all information and adhering to university policies and procedures. This role is not limited to the listed duties and may expand to include additional responsibilities as necessary, reflecting the dynamic nature of clinical operations.