Clinical Business Operations Specialist

University of Miami - Miami, FL

Full-time - Entry Level

Miami, FL

Educational Services

About the position

The Clinical Business Operations Specialist at the University of Miami/UHealth Department of Otolaryngology is responsible for leading Clinical Business Operations Representatives and ensuring the efficient resolution of complex issues related to patient care. This role involves administrative tasks, patient management, and adherence to service standards, all while providing courteous and professional assistance to patients.

Responsibilities

• Assist the department in managing expectations surrounding pre and post patient care.
• Provide guidance and support to Clinical Business Operations Representatives and assist with training and continuous improvement.
• Obtain or review all patient demographic information, insurance information, and referral numbers.
• Review clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answer multiple telephones for the department: triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate employee according to their needs.
• Work cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provide coverage for responsibilities of co-workers when assigned or as need arises.
• Develop and promote the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintain confidentiality of all information.
• Adhere to University and unit-level policies and procedures and safeguard University assets.

Requirements

• High school diploma or equivalent.
• Minimum 3 years of relevant experience in a medical office setting.
• Experience with EPIC.

Nice-to-haves

• Bilingual preferred.

Benefits

• Competitive salaries
• Comprehensive benefits package including medical and dental
• Tuition remission
• Paid time off