Clinical Care Transition Specialist / Registered Nurse - Winchester, VA

$77,425 - $129,034/Yr

Option Care Health - Winchester, VA

Full-time - Mid Level

Winchester, VA

5,001-10,000 employees

Ambulatory Health Care Services

About the position

The Clinical Care Transition Specialist is a vital role within Option Care Health, focusing on facilitating the transition of patients from hospital to home care. This position combines clinical expertise with sales techniques to educate patients, families, and healthcare staff about the services offered by Option Care. The specialist is responsible for assessing patients, coordinating care transitions, and building strong relationships with referral sources to enhance patient care and achieve sales goals.

Responsibilities

• Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
• Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources.
• Interacts with area service providers daily to sell Option Care services that assist in the care for discharging patients.
• Conducts assessments of patients selected by the hospital to ensure they are viable candidates for alternative site care.
• Uses sales techniques to educate patients, their families, and facility staff about the services and products provided by Option Care.
• Provides hands-on, in-person education to patients and their caregivers with the goal of timely discharge and therapy independence.
• Effectively communicates with agency staff, medical team, patients, and family throughout the discharge process to implement an effective treatment plan.
• Responsible for collecting, reviewing, and completing pre-admission information and securing related signoff.
• Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan.
• Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care.
• Partners with Account Manager and marketing staff to deliver educational and promotional programs to patients/caregivers and referral sources.
• Reviews the patient's medical record to obtain pertinent medical history and insurance payor information and communicates this to the patient registration department.
• Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS.
• Participates in any data collection required for therapy start and patient tracking process, including facilitating the transfer of orders via phone, fax, and e-prescribing.
• Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding this information.
• Provides oversight and input to the providers regarding the patient and proper assessment and treatment process and transition to home care.
• Serves as a point of contact, coordination, and communication with other providers.
• Makes arrangements for any special medical supplies or appliances to be available.

Requirements

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice with at least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
• Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. ACHC, URAC standards).
• Experience providing customer service to internal and external customers, including meeting quality standards of services and evaluating customer satisfaction.
• Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
• Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
• Access to a reliable means of transportation for travel to care facilities, home visits, and multiple hospitals, including a valid driver's license and proof of insurance.
• Ability to plan, organize, and make presentations.

Nice-to-haves

• Hands-on home or alternate site infusion or discharge planning experience.
• Experience growing service provider partnerships.

Benefits

• 401k
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Paid Time off
• Vision Insurance