Clinical Care Transition Specialist / Registered Nurse - Winchester, VA

$77,425 - $129,034/Yr

Option Care Health - Winchester, VA

Full-time - Mid Level

Winchester, VA

5,001-10,000 employees

Ambulatory Health Care Services

About the position

The Clinical Care Transition Specialist is a key role within Option Care Health, responsible for facilitating the transition of patients from hospital to home care settings. This position combines clinical expertise with sales techniques to educate patients, families, and healthcare staff about the services offered by Option Care. The specialist ensures proper patient placement, collaborates with various stakeholders, and builds strong relationships with referral sources to enhance service delivery and achieve sales goals.

Responsibilities

• Proactively maintains and grows relationships with referral sources to increase sales and patient starts.
• Interacts with area service providers daily to sell Option Care services for discharging patients.
• Conducts assessments of patients selected by the hospital to ensure they are viable candidates for alternative site care.
• Educates patients, their families, and facility staff about the services and products provided by Option Care.
• Provides hands-on, in-person education to patients and caregivers to facilitate timely discharge and therapy independence.
• Communicates effectively with agency staff, medical teams, patients, and families throughout the discharge process.
• Collects, reviews, and completes pre-admission information and secures related signoff.
• Partners with Account Manager and Regional Sales Director to create and execute area business and growth plans.
• Communicates frequently with Account Manager to discuss opportunities and assess progress.
• Partners with marketing staff to deliver educational and promotional programs to patients and referral sources.
• Reviews patients' medical records to obtain pertinent medical history and insurance information.
• Initiates care transition coordination with referral sources and internal partners for seamless patient transitions.
• Maintains confidentiality of patient and proprietary information and observes legal guidelines.
• Provides oversight and input regarding patient assessment and treatment processes.
• Makes arrangements for any special medical supplies or appliances.

Requirements

• Licensed Registered Nurse (RN) or licensed Pharmacist in the state of practice with at least 2 years of experience in the healthcare industry.
• Experience establishing and maintaining relationships with individuals at all levels of the organization and with vendors.
• Knowledge of standard practices for all services offered and current relevant standards (i.e. ACHC, URAC standards).
• Experience providing customer service to internal and external customers, meeting quality standards, and evaluating customer satisfaction.
• Basic PC skills, including proficiency in internet, email, Microsoft Word, Excel, and PowerPoint.
• Experience in identifying operational issues and recommending strategies for improvement.
• Access to reliable transportation for travel to care facilities and hospitals.

Nice-to-haves

• Hands-on home or alternate site infusion or discharge planning experience.
• Experience growing service provider partnerships.

Benefits

• 401k
• Dental Insurance
• Disability Insurance
• Health Insurance
• Life Insurance
• Paid Time off
• Vision Insurance