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Clinical Case Manager Behavioral Health DSNP-Spanish Speaking
CVS Health - Albany, NY
posted about 2 months ago
About the position
The Clinical Case Manager for Behavioral Health at CVS Health is responsible for utilizing advanced clinical judgment and critical thinking skills to facilitate member access to physical and behavioral healthcare. This role involves conducting comprehensive assessments, care planning, and coordinating psychosocial services to ensure optimal health outcomes for members. The position is fully remote and operates during standard business hours, Monday through Friday, with no weekend or holiday work required.
Responsibilities
- Conduct comprehensive assessments of referred members' needs and eligibility.
- Utilize clinical judgment to develop strategies for care planning and resolution of member issues.
- Perform crisis intervention for members experiencing behavioral health or medical crises.
- Coordinate with clinical providers for thorough assessment and treatment of members in crisis.
- Provide follow-up support to ensure members receive appropriate treatment and services.
Requirements
- 3 years of direct clinical practice experience post master's degree in a hospital or alternative care setting.
- Knowledge of mental health and substance abuse disorders.
- Ability to communicate effectively while multitasking (talking on the phone and typing).
- Experience using Motivational Interviewing and good technological skills.
- Valid unrestricted independent professional behavioral health clinical license in the state of residence (e.g., LCSW, LCPC, LMFT, etc.).
- Bilingual in Spanish and English.
Nice-to-haves
- Crisis intervention skills.
- Managed care/utilization review experience.
- Case management and discharge planning experience.
Benefits
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Employee Stock Purchase Plan.
- Fully-paid term life insurance.
- Short-term and long-term disability benefits.
- Well-being programs.
- Education assistance and free development courses.
- CVS store discount and discount programs with partners.
- Paid Time Off (PTO) and paid holidays.
