Clinical Client Account Manager

Inizio Engage XD - Yardley, PA

Full-time - Mid Level

Remote - Yardley, PA

5,001-10,000 employees

Administrative and Support Services

About the position

The Clinical Client Account Manager at Inizio Engage is responsible for managing day-to-day client relationships and ensuring project objectives are met effectively and efficiently. This role involves collaborating with internal teams to implement, maintain, and expand client programs while safeguarding patient privacy and adhering to HIPAA guidelines. The position requires strong project management skills, critical thinking, and the ability to communicate effectively with clients and internal stakeholders.

Responsibilities

• Lead all aspects of program implementation, maintenance, and/or expansion.
• Communicate with and provide status updates to the client regularly throughout the implementation process and during the life of the program.
• Schedule and facilitate status calls with appropriate frequency based on program needs.
• Ensure that all client needs are met with a high degree of quality.
• Create and maintain reports and analysis/insight as dictated by the needs of the program and/or client.
• Provide accurate and timely invoicing and track costs against client budget.
• Review P&Ls and discuss issues with the Business Unit Director.
• Author and maintain client-specific SOPs and Work Instructions.
• Provide ad-hoc proposals and pricing as needed.
• Schedule and spearhead creation and delivery of periodic business reviews.
• Take lead on annual contract renewal process with involvement from appropriate Inizio resources.
• Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to clients.
• Safeguard patient privacy and confidentiality by following HIPAA guidelines.
• Demonstrate sound decision-making and judgment.
• Verify and validate project roster for any changes due to launch, realignment, transfers, up/downsizing, etc.
• Ensure field team has all appropriate equipment and communications support.
• Participate in internal meetings to update progress and suggest positive solutions to specific issues and/or opportunities.
• Conduct and document regular field visits with Clinical Educators.

Requirements

• Bachelor's Degree or equivalent work-related experience (BSN Preferred).
• Minimum 3-5 years project management or related experience.
• Active RN required (BSN preferred), with Neurology or Oncology experience preferred.
• Experience in identifying, hiring, training, and developing talent.
• Experience in Clinical Education and patient teaching environment.
• Self-starter with high personal motivation and ability to manage multiple tasks.
• Highly organized with solid relationship-building skills.
• Strong critical thinking and creative problem-solving skills.
• Ability to present to various groups, including C-suite level executives.
• Proficient with Microsoft Office programs.
• Knowledge of medical/pharmaceutical terminology is a plus.
• Excellent oral and written communication skills, as well as personnel management/interpersonal skills.

Nice-to-haves

• Experience in the biotechnology or pharmaceutical industry.
• Familiarity with project management software tools.

Benefits

• Competitive compensation
• Excellent benefits including accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions
• Generous performance-driven incentive compensation package
• Company-wide recognition, contests, and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021
• Awarded a 'Great Place to Work' award in 2022 and 2023
• Fortune Best Workplaces in Biopharma 2022